PlayOJO acts as the data controller for Irish players when data is collected to open and run an account, keep the site secure, process payments, and meet legal duties. Iāve written this summary to reflect GDPR expectations and the day-to-day reality of digital entertainment platforms, so you can jump straight to the sections that matter most to you.
What Personal Information We Collect
The data collected depends on how you use the site, from registration to support contact to browsing online casino games. In practice, this can include account details, transaction activity, and technical signals used for online casino data security and service delivery.
- Contact details such as name, email, phone number, and address
- Account details, including login data, gameplay history, deposits, wins, and withdrawals
- Payment and verification data needed to process transactions and confirm identity
- Usage and device data such as IP address, browser type, device type, language, and approximate location
- Preferences and marketing choices, including consent settings and communication preferences
How and Why We Use Your Information
Data may come directly from you, from your device, or through cookies and similar tools. We use it to set up and manage your account, process deposits and withdrawals, detect fraud, meet regulatory duties, and tailor your experience. Some tasks may be handled by trusted service providers acting on PlayOJOās behalf under data protection controls.
| Purpose | Examples | Legal/Service Need |
|---|---|---|
| Account setup & management | Registration, login, support | To provide the service |
| Payments & withdrawals | Processing transactions | To complete account activity |
| Security & fraud prevention | Monitoring unusual behaviour | To protect users and systems |
| Personalised experience & offers | Game suggestions, site preferences | To improve usability and relevance |
| Legal and regulatory obligations | Record-keeping, compliance checks | To meet applicable rules |
If you want more control, review your profile choices and privacy settings regularly.
Review your account and privacy settings
Cookies and How They Affect Your Experience
Cookies are small files placed on your device to help a site work, remember settings, measure visits, and manage marketing. When you first visit, youāll see a cookie notice that lets you choose what to allow. That supports personal data protection in Ireland while keeping the site usable.
- Strictly necessary: needed for login, security, and core site functions; these cannot usually be turned off
- Performance: help us understand site usage and improve speed or layout
- Functionality: remember choices such as language or on-site preferences
- Marketing/Targeting: help show more relevant messages and offers across channels
Turning off some cookies may limit convenience, such as saved preferences or more relevant recommendations.
| Cookie category | What it does | Can you turn it off? |
|---|---|---|
| Strictly necessary | Runs essential site features | No, not fully |
| Performance | Measures traffic and behaviour | Yes |
| Functionality | Saves settings and preferences | Yes |
| Marketing/Targeting | Supports tailored promotions | Yes |
Your Privacy Choices and Rights
Under GDPR, you can ask for access to your data, correct inaccurate details, request erasure in some cases, restrict certain processing, object to some marketing, and request portability. You can also manage marketing cookies and account communications. Some requests may be limited where records must be kept for legal or transaction reasons. For player wellbeing information, see our responsible gaming tools.
| Right | What it means in practice | How to use it |
|---|---|---|
| Access | Ask what data is held | Contact support |
| Rectification | Correct inaccurate details | Update account or contact support |
| Erasure | Request deletion where allowed | Submit a request |
| Restriction | Limit certain processing | Contact support |
| Data portability | Ask for usable copy of data | Request through support |
| Objection to marketing | Stop direct marketing use | Change preferences or unsubscribe |
Keeping Your Data Safe and How Long We Keep It
Iāve framed this section around the basics players usually want first: encrypted data in transit, protected systems, restricted access, and vetted providers. These controls are used to protect accounts and transactions. Data is kept only for as long as needed to operate the account, comply with law, and handle disputes; after that, it is deleted or anonymised unless retention is still required. You can also check the full terms and conditions for broader legal information.
Want more detail on safer play and player protection? Visit our section on responsible gaming tools.
FAQ
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What personal information does PlayOJO store about me?
Usually your account details, transaction history, usage data, and technical information linked to how you use the site.
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Can I play if I donāt accept all cookies?
Yes, but strictly necessary cookies are needed for core functions. Optional cookies can be managed, though some features may work less smoothly. More legal detail is in the full terms and conditions.
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How can I change my marketing and communication preferences?
You can usually do this in your account settings or by contacting support. You may also object to certain marketing under GDPR.
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How long will you keep my data after I close my account?
Not forever. Data is kept only for as long as needed for legal, regulatory, security, or dispute-handling reasons.
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Where can I learn more about responsible gaming and player protection?
You can visit the page for responsible gaming tools for support options and player protection information.
Need help with a privacy request or cookies question? Contact support and ask for the relevant data contact.